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Shipping 

 We understand you want your Craftworks stuff as soon as you hit the buy “now button” that’s why we have the following policies

 Quick Dispatch Times

Small parts orders are usually dispatched from our warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.

For larger items like frames or complete bike we need a little more time to make sure everything is dialled in and ready to go.  We will advise if this will be outside of a 48hour period

 Commercial Addresses Preferred – please..

 There is nothing worse than a package that is ready to arrive but no one is there to sign for it – see redelivery fee!  For anything more than a small parts order we require a signature on delivery and hence we prefer commercial addresses where there is someone present all day to receive the goods.

Of course you can select an alternate delivery address to your billing address when placing your order if you would like to arrange another address. To do this, simply enter a new address in the delivery address screen as prompted.

 Unfortunately we cannot deliver bikes to PO Boxes.

 Re-delivery fee..

 We can deliver to both residential and commercial addresses, we recommend that you have your goods delivered to a commercial address. There is a $20 redelivery fee should there be no one to accept the goods. eg there is no one home at the time of delivery.

Unfortunately we cannot give specific time of day delivery times for small orders, however for bikes and frames we will provide tracking details on request. 

 Small Parts Shipping

 There is free delivery on all small parcels Australia wide, using Australia Post.

 Frame and Bike Shipping

 Shipping of bikes and frames is free to most of Australia, however if you live off some beaten track in the middle of the Simpson Desert we may need to re-evaluate this..

We use different freight companies depending on the region so we will provide tracking details on request. 

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